Refund Policy
Refund & Transfer Policy
1. Subscription Payments
All meal plan subscriptions are strictly non-refundable once confirmed and activated.
Fat2Fit does not provide cash refunds for:
- Change of mind
- Travel plans
- Personal schedule changes
- Taste preferences
- Unused meals
Plan Transfer
The remaining value of an active plan may be:
- Transferred to another person, OR
- Rescheduled for future use
Subject to management approval.
Cash refunds are not permitted under any circumstances.
2. Service Issues
In the event of a service-related issue such as:
- Missing meal
- Incorrect meal
- Damaged delivery
Fat2Fit will offer:
- Meal replacement, OR
- Service credit
No monetary refund will be issued.
All issues must be reported within 24 hours of delivery.
3. Cooler Bag Deposit
A refundable deposit of AED 150 is required for the insulated delivery bag.
To qualify for the refund:
- The cooler bag must be returned in good condition.
The deposit will be refunded within 7 working days after collection.
If the cooler bag is:
- Lost
- Damaged
- Not returned
The deposit will be forfeited.
4. Pause / Freeze Policy
Paused days must be used within the subscription validity period.
Unused or expired days:
- Cannot be refunded
- Cannot be converted into cash
5. Policy Acceptance
By subscribing to any Fat2Fit Healthy Kitchen meal plan, the client acknowledges and agrees to this Refund & Transfer Policy.